High Priority Complaint Reference Number ***NF

Greetings FNB,

I am a senior citizen. Since 2 December 2022, I am endeavoring to have unauthorized charges reversed and my account credited. As per the below email dated Monday, Dec 12, 2022, 11:57 AM (3 days ago) - NO ONE made contact with me via email or telephone. I am just left in the dark. My account is now in an overdraft because FNB Card | Retail Banking not tending to the reversal of these charges.

Please have these charges reversed and my account credited with immediate effect before the close of business today..!!

Since Monday: Dec 12, 2022, 11:57 AM (3 days ago) Dear Valued Customer Your High Priority Complaint Reference Number ***NF been assigned to a Service Resolution Consultant in Customer Resolution Centre.

An investigation into your matter will now be initiated and we will be in touch with you shortly. ~End~

To date 14h59 on 15 December 2022 NO ONE bothered to make contact.

I have had enough as this is going on since 2 December 2022 with all sorts of lame excuses. I have done everything required of me to have the charges reversed, all documents required signed as well as additional information supp**** to FNB Card division.

I am now awaiting the reversal of these charges without any further nonsense from FNB Banking. I don't care who authorize the reversal, it better be done TODAY, before the closing of business TODAY.

Mrs. D C Engelbr4echt