High Level Of Incompetence by FNB Employee

I was unfortunate to loose my wallet with all my valuable cards on it. This misfortune happened on the 4th of June 2018. I temporarily blocked my cards. The following day I went to the Festival Mall FNB Branch to cancel and order new cards. The consultant by the name of Sam Mathibela helped me to cancel and order new cards. He couldn't give me a temporal debit card as they didnt have cards on stock. After few days of not receiving any updates on my phone. I contacted the team of bankers on my FNB App. To my surprise they told me that there was no card ordered under my name. I went back to the branch and explained my story to a consultant by the surname of Makhanya. He asked Sam Mathibela (who seemed to be not sure of what he was suppose to do)again to make sure he corrects the mistake he did. He even gave him steps of what needs to be done for a successful order. Sam agreed and helped me. Today the team of bankers tell me that there is no card ordered again. I am quiet shocked by the high level of incompetence shown by this FNB Employee (Sam Mathibela). He has failed twice to deliver on his work. Just surprise FNB put such *********** staff to serve their clients. I have received my credit card today....thanks to Mr Makhanya