HIGH LEVEL OF INCOMPETENCE

Opening a business account is easy, but getting your card is impossible. My wife opened a business account about 3 or 4 weeks ago, went in to Centurion branch to collect her card after someone contacted her to inform the card is there. She had to phone in to ask where her card is. While on the phone she was told she can bring her lisence or ID. She could not find her ID and took her lisence. When we got there she was told she cannot collect the card as they only accept an ID and not a lisence, that after she was told over the phone twice that her lisence will be an acceptable identification . She then asked for the card to be delivered to the Menlyn branch instead as we don't always go to Centurion and live in Pretoria East, we were only in that area when planning to collect in Centurion that day. We have phoned FNB this morning to ask where her card is now that we need to collect it. Now they made a SECOND card for her, and she needs to pay for both cards. Whioe on the phone asking the customer service agents wuestions they just don't answer her. We are now going to have to go in to sort this out in person. I was on the brink of opening a business account with FNB myself, but after experiencing this level of incompetence and frustration for only a card, I don't even want to know what the service is like, and will rsther open an account elsewhere