1 reviews | Active since Jan 2011
High interest rate
<p>Dear FNB,</p> <p>I recently app**** for a personal loan.</p> <p>The loan was approved however the interest rate is very high of which I then app**** for a personal loan at my previous bank of which is 7% less than what you were offering me.</p> <p>You see the 7% is a lot of money taking into account the amount I would like to borrow.</p> <p>This got me thinking yes you are innovative and you provide a number nice to have's, however overcharging a loyal client gets the client thinking to move back to his previous bank of which all the accounts are linked.</p> <p>So this loyal customer will be leaving you and his wife will also be leaving your bank.</p> <p> </p>
Good Day,
Thank you for taking the time to bring this to our attention. I would like to apologize for any inconvenience caused.
I have escalated the matter to a subject matter expert to provide you with assistance and feedback.
I do apologise for any inconvenience caused. Your reference for the above complaint is ***
Kind Regards
Complaints Resolution
Naomi Petersen
*** (option one)
Good Day,
Thank you for taking the time to bring this to our attention. I would like to apologize for any inconvenience caused.
I have escalated the matter to a subject matter expert to provide you with assistance and feedback.
I do apologise for any inconvenience caused. Your reference for the above complaint is ***
Kind Regards
Complaints Resolution
Naomi Petersen
*** (option one)
