1 reviews | Active since May 2016

12 Jul 2017, 06:53

High honouring fees payable

<p>This morning I noticed an honourung fee that went off my fnb account. It was for 19 items and my quick calculations showed that it was R110 per transaction. The issue is that these transactions were for an amount of R10 each. I think it highly unfare to charge your customer an amount 11x higher than the actual transaction amount for sometging that you as the bank are allowing to go through on the account anyway.</p> <p> </p> <p>I would love to know if there is a way we could sort this out or if I should rather move my bank account elsewhere</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply12 Jul 2017, 09:31
Official

Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)