High Fees No Service or Loyalty

<p>I am a private client subscriber, hence my fees are high compared to other banks. I called in a week ago to speak to my private banker but could not get through. Spoke to a gentleman from the private client suite. He said he would investigate and come back to me. It is now more than a week later and no feedback. I called the suite again yesterday and the lady said she would put me through to theFNB connect department. Guess what? no answer there either!</p> <p>I have recently paid off my device and would like to take another; the PS4 Bundle. I app**** online but it says I do not qualify. This is a joke! How the hell did I afford the one I just paid off! Very similar amount. Secondly, when you add it to the basket the price all of a sudden increases by R100????</p>