High charges and zero benefits

I lost my Fnb card last week and called in to cancel it and request a new card. While on the call I asked the lady if the card is going to cost me anything and she didn't reply. I thereafter see that Fnb has charged me 160 for a new card. The consultant didn't even inform me that the cost of the card would be a certain amount. This would be her job to do that considering that I even asked. Leave that she didn't inform me that she was giving me non priority delivery that's not charged and yesterday the courier comes in their own times and I'm out on school runs. I informed the zone controller I will be home shortly and they said it would be fine they will deliver later. They didn't end up delivering. I phone the call center to a very unhelpful difficult woman who keeps blaming me and now wants to charge me more money. Is this all. Fnb is good at nowadays. Take your money, charge exorbitantly without informing and on top of it have zero benefit and zero help. Absolutely fedup with Fnb