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Sarah E
1 reviews | Active since Mar 2012
02 Mar 2016, 07:25
High Banking Fees but no service!
I have sent numerous requests for the debit order date of my device payment, personal loan and revolving loan to be changed to the 1st as my salary only comes in on the last day of the month. Yet still after all these months there is no feedback and I am still incurring high charges because the debits are bouncing! I have enquired about the R89 debits every month x 2 and again no response!<br> <br> Please rectify these. Why am I paying such high account fees every month when I get no service! Its costing me more and more charges every month.<br>
Helpful (0)
Replies (1)0
Replies (1)FNB (First National Bank)'s replyOfficial
02 Mar 2016, 08:17Hello Sarah_E,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 880502.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 880502.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply02 Mar 2016, 08:17
Official
Hello Sarah_E,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 880502.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 880502.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
