Hiding information from the customer

Hi Joyce Lepele The below statement is incorrect my phone is working perfectly fine. 1. I was retrenched submitted all the required documents to the bank 2. I went to the bank 3 months later to report that I was still unemployed, the phoned and the consultant I was talking to asked if I can make the payment I can afford, there will be no interest added on the loan as I am still unemployed until I finish paying. Instead of logging the second claim through the credit life insurance that I was paying for on my monthly payments. 3. The first reference that was used to debit my account was starting with UNILAW and the second one was starting with FNBLAW etc. 4. I have been requesting call recordings to prove my statement but the FNB is no willing to give me. Why is this information hidden from me because I was told it will be available on request. 5. Why is the bank consultant **** to me 6. The constantan I spoke said she will escalate my complain to the management and there after nothing happened. 7. If the bank’s employee didn’t know what she was saying to me when she forced me to make arrangements to pay while I was unemployed because if I am not the bank will credit list me and I will never be assisted if need an loan . Do I have to pay for her ***********. 8. The only time I was told I was paying less than the interest was when I requested my balance because on my count at that time the amount I was owing according to the arrangement I made was less than R 10 000.00 and was willing to settle it. 9. Boom the account was sitting at R98 000.00 that was a shock of a life time because it was nine time more than what it was supposed to be.

The complains I have made so far are more than 10 and still no call recording as I was told that it works a signed documents, if I was a white person this matter would have been resolved years ago. The bank cannot give me the information I am looking for because the person or banks employee I made my initial arrangement with was white and she made a mistake.

The bank and its legal associates are making threats that they will take what ever I owned and at the same time they don't want to give me information I am looking for. How long does it take to information that the customer is requesting