HIDEOUS SERVICE!

What a terrible service!

I spoke to one of your service agents “Christopher” and he was no help at all.

I asked for my FNB debit orders to go off through on the normal deduction day as I will not be paid earlier, there won’t be any money in my account.

This was me trying to respond to communication that I received that I’ll be debited earlier.

Christopher just pasted an auto reply that I can ask for Refund. What refund when I’m clearly stipulating that “there won’t be money in my account”? Clearly he did not read my reasoning.

He then further went to say that he can’t help me as the debit order run is closed.

FIRST OF ALL, THE COMMUNICATION I RECEIVED HAD NO TIME FRAME. SECONDLY, IS FNB REALLY TELLING ME THAT THEY CANNOT ASSIST WITH COLLECTING PREMIUMS ON THE NORMAL DEDUCTION DAY? THE DATE THAT WE AGREED ON? SOME OF US EARN SALARIES ON THE NORMAL DEDUCTION DAY IN DECEMBER. I’M NOT ASKING FOR ANY SPECIAL ARRANGEMENT HERE BUT FOR YOU GUYS TO COLLECT ON MY NORMAL DEDUCTION DAY.

Your service consultant are not helpful at all. They do not even try to hear or customise customer’s situations. They are automated.

INVESTEC assisted me with this request today.

I’M SWITCHING BANK TO INVESTEC. Cannot stand this terrible service!