Hideous!

So another review on this hideous bank! If you're considering opening any form of account with FNB, make them your last resort... Try other banks first for some peace of mind. I have a business account with FNB, which supposedly has online shopping activated, but I cannot complete an online transaction with this card. I wrote an initial review, they had some ametuer customer service rep, who couldn't tell the difference between "to" and "too" attend to my query. After I responded to this rep's email with the information they requested from me, that was it (lol!). It's completely hideous how this bank has turned to such a jungle to say the least, I'm still in disbelief! I never thought I'd see the day FNB loses their marbles like this! Well, every time I'd try to make a purchase online, either the merchant would not recognize my FNB BUSINESS ACCOUNT card, or I just would not receive the OTP to authenticate the purchase. As a result, I decided to give my Capitec card a go and within literally seconds, my purchase went through... I received my OTP, my card was recognized, the works hunny! As it stands, FNB hasn't responded to my emails within the 24h time frame they so bravely advertise (and I say bravely, because it must take guts to over-promise and under-deliver to your customers). From here, I'm going to the banking ombudsman before closing this account , because I've clearly been paying for lack of services with this FNB account that's just such a pain in the butt more than anything really. All in all, for your peace of mind and convenience, especially during this pandemic; I would advise that you trust another bank with your money - ANY bank is better than FNB at this point.