WC
WILLEM C
1 reviews | Active since Jul 2011
10 Nov 2015, 08:18
HIDDEN FEES & COSTS
To save on my banking fees and costs, I cancelled my overdraft Platinum account a month ago and downgraded my account to a Smart Account. FNB advertise the Smart Account for only R49 fees per month. However, I received my first monthly statement by e-mail this morning and FNB charges on my statement are as follows: Monthly account fee: R53.33
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FNB (First National Bank)'s replyOfficial
10 Nov 2015, 09:05Hello wer123,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 809003.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 809003.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply10 Nov 2015, 09:05
Official
Hello wer123,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 809003.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 809003.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)