NB
Nicholas B
1 reviews | Active since Oct 2014
02 Oct 2019, 15:37
Hidden charges seems to be the norm with FNB
I recently switched banks and was convinced to keep my FNB account but downgrade to a Easy account "as it would only cost R5 a month" turns out they don't tell you it also costs R55 in "Value added service fees" so basically it costs R60 per month - 12 times the quoted R5 - with no breakdown as to what this charge is for.
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FNB (First National Bank)'s replyOfficial
02 Oct 2019, 16:21Good day Nicholas,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
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FNB (First National Bank)'s reply02 Oct 2019, 16:21
Official
Good day Nicholas,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***