Hi can we help you

<p>Hi my name is Bonita</p> <p>On the 27/032017 I made an EFT to Dstv is internet banking, however Dstv claimed they never received the payment,sovon the 3rdof April 2017 I phoned FNB and I was told by the call agent that the eft shows successful,so I phoned Dstv Andi was told that send my proof of payment Nd did I had o send it to various people only to get a call that the money went to a wrong account, so on the 10 I phoned FNB aga and was told I need to lodge a complaint it will skelems to 21 days for them to get back to me a on the 21 I phoned FNB and was told that no complaint was lodged I asked by how is this vcancer possible, no the person who helped u gave wrong info And so I was told to to do another one ,after several days nothing happened cause it was given over to another department and they are now responsible I had to speak to different people to find out what is the actual problem , finally I was give the assurance at the end of April the matter would be resolved ! It's the 15 of May i was told a week ago that the money was to infect paid to Dstv into their suspens account but need proof in order for them to refund my money and it will take 7/21 days but my account will be monitored last week Friday I phoned again as all the other times when I was told that they will get back to me and never does so, that Dstv claimed that they never received any proof from FNB bnk about my payment and was told again it will be sent of to the them and FNB will give me a call first thing this morning and nothing happened so I phoned again and I had to wait if course for them to find out if they did receive the copy I got a call back saying Dstv is of line they can't tell them anything but will follow up later in the day the time is 03:22 and no callas yet I am very unhappy about the treatment I have been receiving from FNB they ask how can they help u but one must run after them for answers all the time </p> <p> </p> <p> </p>