Hi

On the 24th Feb 2020 i contacted fnb business banking and requested for the acc to be closed as I didnt have funds coming into that acc. I was in arrears which I informed the consultant that payment will be made on the 27th Feb 2020 and I was told it will be closed. On the 7th of April I noticed the acc again is in arrears and I called the helpdesk to enquire on why is this acc still active now they sent me an email to pay again before it gets closed. I called the customer service department in the 8th April 2020...requested to speak senior and was told that they are working from home and they would contact either on the 8th or the 9th...still to now...no calls. this is clearly very unprofessional.