Hero Deals

I ordered a brand new Lenova I3 laptop on FNB Hero deals. It was an attractive deal as it had a 1TB hardrive, perfect for my small business. It got delivered, I opened it. When setting it up, it had a lot of updates, after that was completed, I tried to go work on it, but it was super slow. I proceeded to call your Device Guru's on this past Friday,which accessed my laptop remotely. The Guy started to help me, but then disappeared again and never called me back. I called again Monday, the lady on the call advised that she will escalate the matter and an expert will call me back. It's been 2 days later and no call back. I checked my laptop and was astonished to find out that it has an old technology hardrive in which is slowing the laptop down, the hardrive is maxing out everytime I open up a program, reason being its a mechanical hardrive and not a SSD HARDRIVE. My Question is, how do you sell such a laptop to a customer?? It's pathetic! I CANT WORK ON IT! It's either you replace it with a correct hardrive or I want a full refund!