Here we go again

Good Afternoon, I was contacted by a lady by the name of Semakaleng who was great in the beginning but now there is no follow up service. This was as a result of my previous complaint. Since my interactions with her, I am now not able to access my online banking account. Again I will say that I am abroad and am unable to visit a branch to have this rectified but I urgently need access to my account and I need confirmation from FNB as to what has been done to my account. I don't understand the point of contacting your customers when they complain only not to close the circle and ensure that said client is happy again. This only makes me even more upset. What must a person do???? I have been e-mailing Semakaleng since Saturday with no return response from her. What started out as pretty good service has just gone backwards again. Very, very disappointing. You get no service unless you go this far on a public platform. I need somebody to come back to me on this immediately. Amanda Pooley