gP
gino P
1 reviews | Active since Sept 2014
02 Jun 2019, 15:56
Here I am yet again...now in actually disgusted
My case has been with Semakaleng Ramela since the 21 May. This is ridiculous service.
I even called in on Friday to try and speak to her after most of my email are being ignored. I was told the agent had left.
I have had to post on hellopeter always to get any sort of response and I find that terribly shocking. All the false promises and lies.
Fnbs reputation is surely deteriorating especially with this kind of attitude by its staff and the lies and false promises.
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Replies (4)0
Replies (4)gP
gino P's updateReviewer Update
03 Jun 2019, 09:50I called in now, and i spoke to Bonolo, apparently Semalkeng is not available again. Bonolo said she will follow up with the manager and let me know by 1PM because she is going to training now.
this is no way to treat your clients and always leave them in the dark. since day 1 i have had no clue what is going on and i have had to call in or email and follow up on things. Not once did anyone keep me up to date.
this is no way to treat your clients and always leave them in the dark. since day 1 i have had no clue what is going on and i have had to call in or email and follow up on things. Not once did anyone keep me up to date.
gP
gino P's update03 Jun 2019, 09:50
Reviewer Update
I called in now, and i spoke to Bonolo, apparently Semalkeng is not available again. Bonolo said she will follow up with the manager and let me know by 1PM because she is going to training now.
this is no way to treat your clients and always leave them in the dark. since day 1 i have had no clue what is going on and i have had to call in or email and follow up on things. Not once did anyone keep me up to date.
this is no way to treat your clients and always leave them in the dark. since day 1 i have had no clue what is going on and i have had to call in or email and follow up on things. Not once did anyone keep me up to date.
FNB (First National Bank)'s replyOfficial
03 Jun 2019, 11:43Good Day,
We would like to sincerely apologize for all the inconvenience caused.
A complaint to the relevant department has been re logged for urgent assistance (*** ) who will investigate and provide you with feedback.
Kind Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply03 Jun 2019, 11:43
Official
Good Day,
We would like to sincerely apologize for all the inconvenience caused.
A complaint to the relevant department has been re logged for urgent assistance (*** ) who will investigate and provide you with feedback.
Kind Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s replyOfficial
03 Jun 2019, 11:46Good Day,
We would like to sincerely apologize for all the inconvenience caused.
A complaint to the relevant department has been re logged for urgent assistance (*** ) who will investigate and provide you with feedback.
Kind Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply03 Jun 2019, 11:46
Official
Good Day,
We would like to sincerely apologize for all the inconvenience caused.
A complaint to the relevant department has been re logged for urgent assistance (*** ) who will investigate and provide you with feedback.
Kind Regards,
Hello Peter Complaints Team
***
gP
gino P's updateReviewer Update
03 Jun 2019, 15:19I was promised to be called after 1pm by Bonolo.
she has not called me back. i have tried to call.
Very irritated, just more and more problems as usual. this is by far the worst customer experience i have ever received.
she has not called me back. i have tried to call.
Very irritated, just more and more problems as usual. this is by far the worst customer experience i have ever received.
gP
gino P's update03 Jun 2019, 15:19
Reviewer Update
I was promised to be called after 1pm by Bonolo.
she has not called me back. i have tried to call.
Very irritated, just more and more problems as usual. this is by far the worst customer experience i have ever received.
she has not called me back. i have tried to call.
Very irritated, just more and more problems as usual. this is by far the worst customer experience i have ever received.