1 reviews | Active since Nov 2016
Helpless
<p>My fnb account was frozen due to fica, today I was at the bank to attempt getting my account unfrozen, to what I was informed they don't accept saps affidavit neither can they print or use their own bank statements, I need to get statements from another bank as proof, they also informed me I cannot get any of my money, in 6 years that I've been with fnb I have never heard of fica nor have I been told to bring any proof for it. </p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)