Helping a South African abroad

I have a difficult situation whereby I am in France at the moment but need to complete a business account application with FNB. I can't walk into a branch. It has been a difficult process and I expect the usual response \we don't do that". <br> <br> I want to thank Lydia Lekhai at FNB for seeing the challenge from my point of view and going the extra mile to find a solution - even if it's not in the training manual or outside a common process. Thank you Lydia"