Helpful Easy Safe what a joke

I have request *** to update my daughter details as we can do nothing with the account, every time they just tell met it will be 24 hours. this has been now almost 2 months. and nobody is getting back with anything. If you do not have a private banker you do not get any service. It also no not het to log a complaint with FNB as nobody even get back you their. Replying to emails on the same day as what they have sent me goes with out any response.