LP
Leoni P

1 reviews | Active since Feb 2015

24 Feb 2015, 11:31

Helpful and Professional Service

On Monday, 23rd February I went to FNB Clearwater Mall to update personal information on my account, ordering a new card and also activate my ebucks card.<br> Kurt Lello with a friendly approached helped me in a very professional and quick way to update my new status. He also recommended me to apply for my new card online to save me costs and assisted me with the activation of my ebucks card by dialing the correct department from his desk! In about two minutes he assisted me to even up my overdraft facility. Never did I had to repeat myself once or reminded him on things still to be done! In a couple of minutes my to do list at FNB was done! I requested help with my WILL.... Kurt got up and walked me to the department that could assist... I was very impressed with Kurt's service and enjoyed the moment of having things done professionally! Well done Kurt on excellent customer service! Keep up the good work!

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply25 Feb 2015, 10:46
Official
Hello leoniduplessis,

Thank you for this posting, feedback of this nature is always appreciated.

We are truly glad to hear of the wonderful service you have received from our staff.
***.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)