MW
Mark W

1 reviews | Active since Oct 2010

08 Aug 2018, 09:53

helpdesk number useless

I nned someone to call me on ********** 141 to sort out what should be a simple issue but the menu options on your "automated" call number, ********** are simply ridiculous!!!! I can't get through to an actual person, instead it asks for things that I don't have with me!!!!!! Ridiculous!!!!! CALL ME BAC****!!

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply08 Aug 2018, 10:36
Official

Good day Mark,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

Your complaint has been referred to FNB Sales and Service Contact Centre for investigation and resolution. I have requested that they provide feedback.

Complaint reference number ***NF was issued for your complaint.

Regards,

Hello Peter Complaints Team

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