Help with Share Saver process

On the 02 Feb 2016, called in at 5th Ave branch for assistance with Share Saver account.<br> Guy, offered to help. This took us some time and the branch was very busy, as it was just after month end.<br> Guy had to phone the department concerned, and held on for a while.When we finally got through, broker directed me to sign on to online system, but while doing so, my access code blocked. The broker said we had to get it reset before transaction could be done. I was put through to Fnb, direct line services, but Guy, said, that was not necessary, he went into the online screen and assisted me reset my password right there. All the time making sure that I understood what we were doing. He then, phoned the brokers again to restart the selling of shares process. This staff member, (Guy is his name) never ran out of patience, or got irritated, he made sure that I fully understood and the next time , I do a similar transaction, it would be quite easy and am sure I will not even have to be at branch.will do this online.