HELP WITH A QUERY LESS THAN 5 MIN

WELL I SENT IN A QUERY BECAUSE R99 CAME OFF MY BANK ACCOUNT FROM CAREBOX AND I WANTED TO KNOW WHO IT WAS BRADLEY TOLD ME- THANK YOU BRADLEY. THEN I THOUGHT LET ME JUST CALL AND BRADLEY WAS ON ANOTHER CALL SO I JUST SPOKE TO THE LADY MENTIONED ABOVE SHE REVERSED THAT AMOUNT, EXPLAINED HOW TO PUT A STOP ON THE DEBIT ORDER, SHE WAS SO HELPFUL. I KNOW IF WAS ONLY R99 BUT I AM SO IMPRESSED WITH THE SERVICE. I HAVE NEVER HAD ANY PROBLEMS WITH FNB IN THE 15 YEARS I HAVE BEEN THERE. THANK YOU SO SO MUCH NOMAGCISA AND BRADLEY