Help to close FNB FUSION ACCOUNT

I am extremely frustrated with the ongoing struggle to close my Fusion account. I have called your contact centre twice and spent considerable time on lengthy calls, yet I still have no resolution. Despite my repeated requests, I have not received a clear answer or any meaningful assistance from your agents. As a result of this delay, I am now being charged banking fees on an account I have been trying to close for almost three weeks. This is unacceptable and reflects poorly on your customer service. I am requesting the following, urgently: Immediate closure of my Fusion account, as per my previous instructions. Reversal of all charges incurred due to your team’s delays and failure to action my request. I should not have to repeatedly explain myself when your employees can resolve this matter promptly by simply doing what I have already requested. Please confirm once the account has been closed and the charges reversed.