Help that does not help
I am really disappointed. It seems the only way to get a response from fnb is Theo GH Hello Peter!
You call centre agents transfer me from pillar to post, not solving the problem. Yesterday an agent called after my complaint, apologising profusely and promising to fix the problem. Well nothing happened. If this is your level of service I am ready to look for alternatives. All I need is a replacement card. How hard can it be?
Ref: ********** NF
Hello
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Best regards,
Hello
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Best regards,