1 reviews | Active since Jun 2016
Help needed
I've been trying to get feedback on whether the payment I made went into my loan account and to get the payment to be transferred into my credit card to settle the credit card as I erroneously made it to my closed loan account and had no luck after numerous calls to the call center. I also don't have access to my account online as my cards expired and can't log on online.
Can someone please help me sort out this issue asap as I want my namr cleared from all debt and FNB credit card is the only remaining one.
Good Day Colleen van Rhyne ,
Kindly be advised we tried calling you to no avail.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
In order for you to reset your online details please contact online banking as you will need to be authenticated. The number is *** option 2.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Best regards,
Good Day Colleen van Rhyne ,
Kindly be advised we tried calling you to no avail.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
In order for you to reset your online details please contact online banking as you will need to be authenticated. The number is *** option 2.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Best regards,