1 reviews | Active since Dec 2019
Help me when help is needed
I am shocked and appalled at FNB services. I spent over R80 airtime holding on line for help listening to FNB ads at my expense which were not even relevant to my problem. I was transferring money from my Premier account to one of my non-FNB account and for some reason, unknown to me, a whole R2000 went to airtime purchase into my mobile account. In desperation I sent a message from my app to the banking team for help. No response. Then I called their client service team. No help just kept me listening to ads. Then called customer service. Kept listening to ads. Worst of all, I don't even know what to do now. The R2000 is sitting in my Vodacom airtime account and I use Fibre. Can someone from FNB please have a heart. Next I am escalating this to your CEO Jacques Celliers. This kind of service belongs to the 80's not with a progressive bank like FNB. You are not customer-oriented at all. Please attend to me. I didn't have to put this on this platform if you did your job efficiently.
This morning I was angered and frustrated by FNB. Within minutes of posting my frustration on HelloPeter I got a text on the app from what they call My Team of Bankers. USELESS!!! I won't mention the lady's name but she gave typical robotic responses until I suggested that their digital team should be alerted in case there was a digital glitch. This lady was HOPELESS and useless. No initiative and totally disengaged from the reality that I'm a customer.
She put me through to the digital team and Nathi was the complete opposite of the lady. He is knowledgeable, patient, eager to help and just calmed my anger and frustrations with his wonderful customer approach. That's what we need from a bank when we need help. Not a human robot regurgitating the obvious.
Nathi keep it up. My problem might not be resolved yet but I know you did your best and I'm a content customer. You are a trouper. Thumbs UP!!!
This morning I was angered and frustrated by FNB. Within minutes of posting my frustration on HelloPeter I got a text on the app from what they call My Team of Bankers. USELESS!!! I won't mention the lady's name but she gave typical robotic responses until I suggested that their digital team should be alerted in case there was a digital glitch. This lady was HOPELESS and useless. No initiative and totally disengaged from the reality that I'm a customer.
She put me through to the digital team and Nathi was the complete opposite of the lady. He is knowledgeable, patient, eager to help and just calmed my anger and frustrations with his wonderful customer approach. That's what we need from a bank when we need help. Not a human robot regurgitating the obvious.
Nathi keep it up. My problem might not be resolved yet but I know you did your best and I'm a content customer. You are a trouper. Thumbs UP!!!
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***