Help me please

Its been a week now tommorrow my Business Account was frozen by ***** due to a capitec queation and automatically FNB froze my account and considered the issue as *****. FNB and has not even contacted me i have send numerous emails with no feedback. Its clear indication i dont matter. What must i do as all phones ring with no answer and i get automatic noreply massages. And the person dealing with the matter. Morokane, Pearl EMAIL: *** ; is not communicating with me its now a week since my business account was frozen. Please help. This is really painful.