HELP FOR GODSAKE HELP!!!!!!!!!!!!!!!!!!!!!!!!!!

DEAR FNB,

Here is the reasons why your customers migrate to other banks.

I just spent R80 hanging on the phone for the past 45 minutes, trying to get hold of a consultant to assist me. I am want to know who the EDC (external debt collector) is on my FNB overdraft account. IS THAT TOO MUCH TO ASK. I was transferred more than 15 time and every time I get transferred the consultant dont listen to understand what the frustration is, they listen to transfer. They was transferred to the sales department, the collections department, hell i even ended up at the Law and Call department.

Is it too much to ask when all i wan to know is the status of my FNB Cheque account, I want to settle the account but no ****en help at all. I have been given *** to dial and ***