Help desk consultants no help at all. Useless service.

Trying to set up a branch appointment online after having ben told by the branch manager that it can be done, not finding where to do so, and the helpdesk or aspire service suite has no clue where or how to do this. I have been fed inane and useless comments by the consultant and after 20 plus minutes, have gotten exactly nowhere. Shocking, appalling and absolutely disgusting service from FNB.