Help

I am very disappointed with FNB's service. I hold a business account and whilst it does not have thousands of Rands in it I expect the service offered to clients to be the same as it was years ago, Your bankers on the app firstly cannot help on 1st contact and they send you to another dept. U hold for over 23 mins no one comes back to say sorry u are still 2 in the queue because at 10.11 I was 2 in the queue at 10.23 I am still 2 in the queue. The help desk numbers for Forex are wrongly given *** u can dial it. THen when u call the number that is given as an update the say only helpdesk can help you and they then give u another number that is engaged. All I want to know is I need to pay a supplier in SHanghai what documents must I take to the bank and does all of the branches have forex and do I need to now make an appointmen My number ***