RP
Rene P

1 reviews | Active since Sept 2016

08 Sept 2016, 18:49

Hello ZERO Service

<p>I have spent hours today on the telephone to resolve a "Account on Hold" issue. I have spoken to twenty different people and have been transfered to twenty different departments, just to sit where I started before I started wasting my airtime on this ridiculous bank. To make matters worse, I even lodged complaints on 3 different platforms, and I am still waiting for ANY response from this bank.</p> <p>I have money in my account, but apparently I am not allowed to access this money, due to technicalities at the bank...........</p> <p>I honestly think that this complaint will fall on deaf ears as all my others did. Thank you FNB for exeptional ****py service!!!!!!! I need this matter resolved NOW!!!!</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply09 Sept 2016, 08:52
Official

Good Day Mrs Potas,

Kindly be advised that I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We’re already liaising with the relevant department to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.

The reference for your complaint **********

Kind regards

Complaints Resolution

Daffnie Govender

Email address: **********

Tel number: ********** 404 (option one)