Hello Premier, Goodbye Service?
<p>I ap**** for my gold credit card to be upgraded to the Premier Credit card as I already had been offered my Premier cheque and wanted to take advantage of the Bundled Price offer. Got accepted and got my new card.</p> <p> </p> <p>The problem however, came in when they mentioned that my previous gold credit account would disipate from my profile and be 'absorbed' into my Premier. After activating my Premier Credit card, low and behold, nothing happened. I queried this and have not recived a single reply to my multiple requests - 19 working days later (after claiming that they would get back to me after 2).</p> <p> </p> <p>I believe if I am paying for a service for that service to delievered on - you had such a good stint there for a while FNB, pity that it only seemed to lasted a couple of years - RIP Steve.</p>
Good Day
Please accept our apologies for the disappointing experience and the unnecessary concern caused. we're already liaising with our relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint 999553
Kind regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: ********** 404 (option one)
Good Day
Please accept our apologies for the disappointing experience and the unnecessary concern caused. we're already liaising with our relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint 999553
Kind regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: ********** 404 (option one)
Thank you, I will await such - until tomorrow morning.
Thank you, I will await such - until tomorrow morning.
Good Day Mr James,
Thank you for your response once again.
Kindly be advised that the relevant department has been trying to get a hold of you from the morning to assist you as soon as possible hoping to have resolution today is there a another number or specific time you would or can take the call.
Daffnie Govender
Complaints Resolution.
********** 408
Good Day Mr James,
Thank you for your response once again.
Kindly be advised that the relevant department has been trying to get a hold of you from the morning to assist you as soon as possible hoping to have resolution today is there a another number or specific time you would or can take the call.
Daffnie Govender
Complaints Resolution.
********** 408
Good morning,
Apologies, I am a teacher and cannot answer my phone whilst educating for obvious reasons. You may call me up until 11:05. After that I will only take phone calls again at 12:25.
- this was the emailed reply that I sent through to the complaints department when they emailed me.
Good morning,
Apologies, I am a teacher and cannot answer my phone whilst educating for obvious reasons. You may call me up until 11:05. After that I will only take phone calls again at 12:25.
- this was the emailed reply that I sent through to the complaints department when they emailed me.
Good Day
Thank you, this as been noted and passed on.
Regards,
Daffnie Govender
********** 4078
Good Day
Thank you, this as been noted and passed on.
Regards,
Daffnie Govender
********** 4078
For all viewing this review, please take note that the problem was sorted.
It seems that they just need to correctly advise their staff of the correct proceedures in place to further communicate to their clients.
For all viewing this review, please take note that the problem was sorted.
It seems that they just need to correctly advise their staff of the correct proceedures in place to further communicate to their clients.