Hello Peter is the only language FNB understands!!!

Hello Peter is the only language FNB seems to understand! I went to see a branch on Tuesday the 21/08/2018 to downgrade my cheque and credit card account only to find out that the credit card account takes more than 7 days to be downgraded and my cheque account query was never lodged. Why on earth did I spend 35 minutes in a FNB branch only for my requested not to be lodged nor worked on?? I was told I would receive a call within 78 hours it has been 6 days and still no response from FNB not even on my complaint I logged on your website on the 23/08/2018.... This is pathetic service FNB!!! Perhaps a social media post would suffice so the world can know how bad your service actually is....