1 reviews | Active since May 2017

02 May 2017, 12:56

Hello and Goodbye

<p>After hearing how incredible your bank is, I decided to switch. I phoned to open a premier account. My card arrivded last week but since then, after phoning thrice to activate my card and get my account number, nobody seems bothered to phone my back. I can only imagine how pathetic the service will be going forward. With immediate effect, cancel the cheque and savings account that you have on system for me as I will definitely not be banking with an institution that treats new customers like this. </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply02 May 2017, 13:08
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Complaints Resolution

Daffnie Govender

Tel number: *** (option one)