HELD HOSTAGE BY FNB

It is with a sad heart that I have to resort to this form of communication after being held hostage by FNB. <br> Backstory: I completed my KYC (Know your Client) for our trust on 16 September 2015 and got a written confirmation from the mandated person that all was in order.<br> Imagine my surprise when my accounts were frozen, leaving my business and by extension my family unable to buy basics yesterday.<br> They say my KYC is incomplete and i had to jump through hoops after sitting in the bank for 5 and a half hours I did not get anywhere but got told to resubmit documents FNB has lost.<br> <br> All documents were submitted at 9am this morning but due to a backlog in FNB's pathetic systems i am still locked out of my accounts and NO ONE will answer me as to what is happening, The Specialist Consultants at KYC Division ( Specialist Consultant = Call center Agent) say i have to wait and there is no one else to talk to or find out anything from. Is anyone at FNB willing to actually help?