FS
Francois S

1 reviews | Active since Aug 2017

28 Aug 2017, 12:28

"Heavy delay in process" And giving inaccurate decline Reasons.

Bad service is one thing, but providing false information that is a hole new ball-game. (First bond application), manager at local branch did not even forward the document to the application department. Finally I did it myself, that's when the 3 weeks of back and forward incompetency started. Only to find out that the application was closed due to affordability. Now that is the biggest joke of them all . One Mr Price account of R800 a month. Hehe that is quite FUNNY. I did spoke to a consulted this morning and he would get back to me before Friday (Week 5) I know that you don't want or need my business R200 000 will not make any difference to FNB. So just tell me and I will take my pocket change somewhere els.

0
Replies (1)
FS
Francois S's update29 Aug 2017, 10:00
Reviewer Update
Criticism must not always been seen as a negative. After my earlier post the problem were resolved professionally within 24 hours. I would like to thank FNB for their positive way of handling complaints.