Heavy delay in process

<p>Good evening.</p> <p> </p> <p>I am doing this on behalf of a friend that is highly irrate and would lime for me to set this out in a correct manner for him.</p> <p> </p> <p>On the 7th of July he app**** for a personal loan and sent in documents on the Monday. He was then advised the systems went down and had to resend his documents, which he adhered to. From last Wednesday he has been waiting for an answer to see if he has been approved. Everytime he calls in he is advised that due to the back log and new applications his has been put on hold. This is highly unprofessional as the new applications should be dealt with last and all the older applications should be dealt with as the turnaround time will be affected. Please could this be dealt with or even just looked at so an answer can be sent out in order for him to know where he stands. Please contact me for his details in order for him to be assisted.</p>