KS
Kenny S

1 reviews | Active since Nov 2016

22 Dec 2018, 01:53

Heartless FNB destroying my life

??????I am truelly heart broken by what FNB did to me????, I acknowledge my debt of overdraft and bank charges on my FNB account, and clearly explained to them that I am a victim of a Headlines Company of Buthelezi EMS service which has not being paying its employees for over 3 months. Company I work for is all over the news, and I made a point to explained to collections department, that, I am not yet paid by Buthelezi EMS, and because I recieve my salary through this bank, they are also my witnesses that I haven't being receiving a salary. Last call I recieved from collection depart I explained my problem again to that lady, but I failed to understand why she asked me to deposit R400 into my account. I told the lady that we are not yet paid. Yesterday I recieved multiple messages reducing all my limits, basically this people canceled my card and asked me to destroy it (FNB People). I couldnt called the number provided on messages because I had no airtime to do so. Yesterday evening I got paid a single salary from 3 months that Buthelezi EMS owe me, ?????, I found out I counldnt even withdwa money to go buy bread for my children. My account is canccelle, From a month from 3 months that I am owed, FNB collections took R23000 and left me with small lumpsum that I can't even transfer nor withdraw because my account is canceled... ??What have I done to upset you guys this much? How am I suppose to survive? It was firstly my employer now You My FNB Bank? Where is your hearts and Brains Guys, why would I lie and state that I hav'nt got paid while I get paid in your account? Please activate my card so that I can recieve the little I got left.... You truelly Heartless you people... ????????????????????????????????????????

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Replies (3)
KS
Kenny S's update22 Dec 2018, 09:21
Reviewer Update
I just find out that my account is on Hold!!! What does this mean? And why on hold? This is not on.... So how am I suppose to buy food for my family? ???
FNB (First National Bank)
FNB (First National Bank)'s reply22 Dec 2018, 11:10
Official
Good Day Mr Selepe, 

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Tel number: ***


KS
Kenny S's update24 Dec 2018, 10:58
Reviewer Update
No call has been recieved so far from FNB, today is the last day of business... My account is still frozen, ???..... FNB to its 14 years loyal customer.