Heartbroken and feeling ****** by FNB

I transferred money from Lloyds Bank in United Kingdom to Capitec Account in South Africa. I was advised that Capitec does not have international business account and the money was transferred to FNB first. FNB do acknowledge having received the funds but the problem is that 3 months down the line, FNB is not transferring the money to Capitec. A number of emails are being sent to FNB but they are not responding. I am so heartbroken.