SS
Sergio S
1 reviews | Active since Dec 2019
02 Dec 2019, 19:32
Having to change password nearly every month
Having to enter a new password almost every month as " apparently im entering the wrong password even though I write them down and also use my finger print to access my account. Best part is when creating a "new password " and use the previous one ,i get prompted that I cant use the the same password - ironic when i cant log on using the password because it "incorrect". And now i cant do any transfer as I now once again been locked out my app as I now need to give authority to FNB to take a phone of me.. Absolutions bull !!
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Replies (1)FNB (First National Bank)'s replyOfficial
03 Dec 2019, 09:40Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
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FNB (First National Bank)'s reply03 Dec 2019, 09:40
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
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