SS
Sergio S

1 reviews | Active since Dec 2019

02 Dec 2019, 19:32

Having to change password nearly every month

Having to enter a new password almost every month as " apparently im entering the wrong password even though I write them down and also use my finger print to access my account. Best part is when creating a "new password " and use the previous one ,i get prompted that I cant use the the same password - ironic when i cant log on using the password because it "incorrect". And now i cant do any transfer as I now once again been locked out my app as I now need to give authority to FNB to take a phone of me.. Absolutions bull !!

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply03 Dec 2019, 09:40
Official
Good Day 

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is   ***NF

Regards

 Hello Peter Complaints Team 

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