Having a go-to-guy/girl empty slogan

I am leaving the country for six months and contacted the supposed go-to-people. No one was available to take my call but at least I got a call back on the day , 25 August, when I contacted FNB Private Banking Division.<br> <br> Carl informed me that I might have to complete a form for my credit card usage abroad if I reside in Sweden for more than 3 months. I was promised that I would get an update regarding this issue the next day i.e. 26 August 2015.<br> <br> That did not happen