Havent Recieved My Credit Card Yet

Did An Application for a credit card and it was approved.but i have waiting a week for the couriers to respond and all i have got from them so far is a message saying that they will be in touch with me about my delivery its been a week already and no one has been in touch with me and when i app**** for the credit card fnb suggested that they will settle one of my accounts and they wanted me to send them a settlement letter with all the other paperwork that they wanted i emailed all the paperwork plus the settlement letter my account hasnt been settled yet . . can anyone please explain this to me?! as i am very dissapointed i have been with fnb for a few months now as my boyfriend suggested them to me and i have always been a very happy costumer since then but now i am really very dissapointed.. . . .. whats with this ****py service all of a sudden?!