Have to write a hellopeter complaint every time I want a response it seems.

<p>I wrote this review last week: https://www.hellopeter.com/first-national-bank/reviews/glad-to-give-you-a-credit-card-refuse-to-close-it-down- ********** </p> <p> </p> <p>I received a response from FNB on the comments pretty promptly, and my credit card account was (finally) shut down sucessfully pretty quickly which I appreciate.</p> <p>However.</p> <p>I rep**** to the credit card department (to a Memory Nyoni) asking about my promise by consultants on the phones (twice) that the funds taken from my cheque account for the credit card account, that should have been deactivated a long time ago, would be refunded. Am still waiting for said refund, which was requested a month ago the first time.</p> <p> </p> <p>I also commented on FNB's response to my HelloPeter review. Still waiting for any response whatsoever from both the credit department and hello peter complaints. I even sent a mail now ********** and guess what: immediately got an auto reply that their inbox was full, mail cannot be delivered.</p> <p> </p> <p>It would appear that any time you would like FNB to help you with anything, you have to post a HelloPeter review. That's fine by me. I'll keep giving you one star reviews. Level of customer service has really gone down the drain in the 10 years I've been a customer.</p>