Have to wait 7 working days before answer

This is just the most epic experiences as yet - what companies wont do to keep you money.<br> <br> I made a transfer mistake from my own cash stash account to accommodate for a certain debit order that was going to go off on my person check account. I mistakenly transfer money to my own Business control card -silly thing - but just to find out that i now cant get my money back as there is no transfer option. I then phone fnb and as every-where wait for half an hour speaking to many people just to be told that if i go to this number FNB ADMIN - they can transfer the money back for me - which i though was great.. <br> Got hold of this lady who says to me and i quote \ they are not available to the public and i need to send them an email with the company letter head for me to get my own money back... I kindly do this as she asked and mail it to fnbcardorp as suppose to.. Now i wait as NO ONE has got back to me - hence i give them a call to see if i can get some assistance towards the matter - just to be told - i have to wait 4 - 7 working days and then if they get back to me it will take another 24/48 hours for my money to clear again ??? Is this the RIGHT way to treat your clients ?"