Have no more words for the incompetence and arrogance

3rd Review on here and guess what?? Still zero help, zero answers, zero competence. Our cases are now touching 6 months (from 2 June). Still not sorted out. Hundreds upon hundreds of emails, escalations, phone calls, 3rd review on here. Same promises week in and week out and here we still are. We actually have no more words to describe the incompetence and arrogance of this bank and it's employees. It is an absolute shame what has happened to it, and don't think that ANYONE will take the time to actually call you with grace and handle your things, THEY ARE APPARENTLY DOING YOU A HUGE FAVOUR by making you wait 6 months (on a promised 5 day turnover) to get you sorted out on you issues. It seems like we can write here a million times, it won't be heard, there won't be any help, we are literally now on our own. The ombudsman and legal action was the only alternative. Yes legal action for a department at a bank to just press a few buttons, answer our emails and give us out right to fair service. Just unbelievable