Hassle free is actually frustrations galore!!!

Why oh why does this bank not get it right. First they don’t properly read one’s e-mails. Secondly when you contact them the reception on their side is so poor you can’t hear a word they saying. Telephonically speaking to this section is the only way to resolve my issue at hand. The process according to their e-mail banner is supposed to be hassle-free but in my case frustrating and time wasting. It is a to and from situation. Threatening as well to suspend the account....they must just do it. Even better....they must just close it.