***** has occurred on my account and I have not received any assistance.

If I could rate my experience 0 starts, I would .

Recently I have contacted FNB regarding *****ulent transactions on my account to which I was given a case number which was advised to use to follow up on the matter. Since reporting this problem over R6500 has been ******.

Since escalating my previous issue, more *****ulent transactions have occurred on my account, after I was advised that the card used was blocked. Most of the transactions in question occurred at toll gates.

I have tried to call their call centre for assistance, whereby I have since waited an hour on call for assistance to no avail. I have also visited a bank branch in order to have the matter resolved and was directed back to the call centre in order to receive assistance. A consultant assisting me at the branch has advised that this issue has affected multiple customers whom have had the same experience. I have not had a chance to report the most recent transactions on the account as the call centre does not offer any assistance and keeps on redirecting me through to another department, but every time they redirect me, the call cuts after an hour of waiting.

I am really disappointed in the service I have received and would appreciate assistance with resolving this matter ASAP.